Criteria Labs, Inc. ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or other purposes unrelated to providing our semiconductor and related device services. Text-messaging originator opt-in data is treated as confidential.
1. Information we collect
Personal information
- Name, email address, phone number, and mailing address
- Payment information when you pay semiconductor support, technical coordination, or related service charges
- Business details such as company name, project contacts, technical contacts, billing contacts, and service preferences
- Device program, project, requirement, documentation, and service details needed to perform requested services
- Opt-in records and timestamps for SMS, email, and similar channels
Non-personal information
- IP address, browser type, and device information
- Website usage and analytics
- Cookies and similar technologies
Operational records
- Project requests, device notes, technical instructions, and service communications
- Invoices, status confirmations, exception reports, and account service records
- Correspondence regarding scheduling, customer support, technical questions, and service quality
2. How we use your information
- Providing semiconductor and related device support, technical coordination, documentation handling, and customer communication
- Processing payments, invoices, account records, and service charges as permitted by agreement and law
- Communicating about inquiries, project requirements, service updates, exceptions, scheduling, and account matters
- Maintaining records needed for business operations, billing, quality review, claims, and compliance
- Improving our website and client experience
- Security, fraud prevention, and internal audits
- Honoring your communication preferences and documented consent
3. SMS messaging and compliance
Program overview
With your opt-in, we may send text messages related to semiconductor and related device services, for example inquiry confirmations, project updates, scheduling changes, payment notices, and service alerts.
Opt-in and consent
- We send promotional or account-related texts only when you have explicitly opted in.
- We retain timestamped records of opt-in actions.
- We aim to comply with the Telephone Consumer Protection Act (TCPA) and applicable state law.
Opt-out
- Reply STOP at any time to cancel SMS.
- We send a confirmation message; further messages stop unless you opt in again.
- We process opt-out requests promptly.
Message frequency and support
- Frequency depends on your inquiries, project activity, and account updates.
- Reply HELP for assistance or contact office@criterialabsinc.com.
- Standard message and data rates may apply; carriers are not liable for delayed or undelivered messages.
SMS data protection
We do not sell SMS opt-in data. We may use service providers solely to deliver messages you have agreed to receive, or when required by law.
4. Sharing and disclosure
We do not sell, rent, or trade personal information. We may share data with:
- Service providers - payment processors, accounting software, customer communication tools, technical workflow platforms, and SMS vendors under confidentiality obligations
- Professional advisers - attorneys, accountants, or insurers when necessary for legitimate business purposes
- Legal compliance - courts, regulators, or law enforcement when required by law
- Business transfers - a successor entity in a merger or asset sale, subject to this policy or equivalent protections
Criteria Labs, Inc. does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing unrelated to our direct semiconductor and related device services.
5. Data security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No online transmission or storage is completely secure; we strive to follow industry practices for our sector.
6. Cookies and tracking
We may use cookies to remember preferences, measure traffic, and improve the site. You can control cookies through your browser; disabling them may limit some features.
7. Your rights and choices
- Request access, correction, or deletion of certain personal information, subject to legal retention needs
- Unsubscribe from marketing emails via the link in those emails
- Opt out of SMS by replying STOP
- Contact us to understand how we process your data
To exercise these rights, use the contact information in Section 10.
8. Third-party links
Our site may link to other websites. We are not responsible for their privacy practices. This policy applies only to information collected by Criteria Labs, Inc.
9. Changes
We may update this policy from time to time. The effective date will appear at the top. Material changes may be announced on our website or by email where appropriate.
10. Contact us
Criteria Labs, Inc.
706 Brentwood St, Austin, TX 78752
Contact: Douglas Myron, director
Phone: (402) 866-8911
Email: office@criterialabsinc.com
Website: https://criterialabsinc.com
By using our website and services, you acknowledge this Privacy Policy.